JOB AIDS &
PERFORMANCE SUPPORT
Moving from Knowledge in the Classroom to
KNOWLEDGE EVERYWHERE


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PERFORMANCE SUPPORT FOR PERFORMANCE SUPPORT

Here is a performance support tool to help you determine if performance support is right for your project. We present statements about your audience, purpose and context. For each statement, indicate whether you disagree, agree, or land somewhere in the middle. Based on your answers, we'll display stop/go/caution lights and offer some suggestions.

Yes, this tool is performance support for performance support. By the way, it's an example of one kind of performance support described in this book, Planner performance support. We discuss Planner support and provide many examples in Chapters 4 and 5.

Project Characteristic

Rate Your Project

Performance Support?

1.

Our audience is large (>250).

Disagree

Agree

2.

Our audience is dispersed.

Disagree

Agree

3.

Our audience is eager to know more.

Disagree

Agree

4.

Nobody could know all this by heart.

Disagree

Agree

5.

Our people are in a situation where they can reach for information as they need it.

Disagree

Agree

6.

They don’t perform this task often.

Disagree

Agree

7.

What they need to know changes frequently.

Disagree

Agree

8.

Their performance would be enhanced if they had ready access to clear expectations and standards.

Disagree

Agree

9.

Their performance would be enhanced if we could tailor advice and information to each individual in the target group.

Disagree

Agree

10.

We know our capabilities and when we should turn to a vendor.

Disagree

Agree

11.

Our organization is accustomed to bringing learning and reference into the workplace.

Disagree

Agree

12.

Our workforce learning people are ready and able to move beyond classroom training to “on demand” strategies and methods.

Disagree

Agree

13.

We work well in cross-functional teams and have partners in IT, HR, and other units as we move forward with performance support.

Disagree

Agree

14.

Our client, their management, and management's management are onboard with performance support.

Disagree

Agree

Now review your results by scanning the colors on your stoplights.

  • Are you good to go? Are you substantially in the green?
  • Reflect on your yellow lights. Where should you proceed with caution? Can you take action to move them to green?
  • What will you do about those deal busting red lights? Before you move forward with performance support, please take action to mitigate red lights.

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