| PERFORMANCE
SUPPORT FOR PERFORMANCE SUPPORT |
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Here
is a performance support tool to help you determine
if performance support is right for your project.
We present statements about your audience, purpose
and context. For each statement, indicate whether
you disagree, agree, or land somewhere in the middle.
Based on your answers, we'll display stop/go/caution
lights and offer some suggestions.
Yes, this tool is performance support for performance
support. By the way, it's an example of one kind of
performance support described in this book, Planner
performance support. We discuss Planner support and
provide many examples in Chapters 4 and 5.
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Project Characteristic
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Rate Your Project
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Performance Support?
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| 1. |
Our audience is large (>250).
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| 2. |
Our audience is dispersed.
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| 3. |
Our audience is eager to know more. |
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| 4. |
Nobody could know all this by heart. |
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| 5. |
Our people are in a situation where
they can reach for information as they need it. |
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| 6. |
They don’t perform this task often. |
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| 7. |
What they need to know changes frequently. |
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| 8. |
Their performance would be enhanced
if they had ready access to clear expectations and
standards. |
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| 9. |
Their performance would be enhanced if we could tailor advice and information to each individual in the target group. |
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| 10. |
We know our capabilities and when we
should turn to a vendor. |
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| 11. |
Our organization is accustomed to bringing learning and reference into the workplace. |
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| 12. |
Our workforce learning people are ready
and able to move beyond classroom training to “on
demand” strategies and methods. |
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| 13. |
We work well in cross-functional teams
and have partners in IT, HR, and other units as we
move forward with performance support.
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| 14. |
Our client, their management, and management's
management are onboard with performance support. |
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Now
review your results by scanning the colors on your stoplights.
- Are you good to go? Are you substantially in the green?
- Reflect on
your yellow lights. Where should you proceed with caution? Can you take action to move them
to green?
- What will you do about those deal busting
red lights? Before you move forward with performance
support, please take action to mitigate red lights.
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