In our book, we
define performance support as:
It is an information-rich resource that an engineer, nurse,
teacher, parent, mechanic, veteran, pilot, or customer service
representative relies on to get things done.
helper in life and work, performance support is a repository
for information, processes, and perspectives that inform
and guide planning and action."
Do you find yourself asking...
What do job aids and performance support look like? How do they work?
How can performance support be useful for my organization?
Is the classroom dead?
Must I be a web developer to develop performance support?
Is the book for me?
Want some advice about your own project? Try this tailored Performance
Support Tool to find out...
performance support right for my project?
strengths do we bring to the project?
are potential roadblocks?